Do my recurring donations transfer to DonorSecure?

Legacy recurring donations

When you import legacy donation data (past donation information) from your old platform, you're only moving your nonprofit's donation history. It's important to have all of it in one place. Your recurring donations will need to be reactivated by those donors on DonorSecure. They do not move when you import your old donations.

This is because we need permission, as a new platform, to charge your donors.

However, it's easy to prompt your donors and get them excited about this move. Remember, you're making this move to scale your organization, increase your impact, and make it easier on your donors to manage their donations. It's important that they know that! Let them know through your next mailer or newsletter.

Once they receive the email, all the donor needs to do is visit your DonorSecure link and submit their new recurring donation. 

• Here's an email template if you're launching your recurring program for the first time
• Here's an email template to alert existing recurring donors of your new platform, DonorSecure

Customize it to show why your move to DonorSecure was necessary to grow your impact and continue powering your mission.