Issuing a refund to a donor

How to issue a refund

Since DonorSecure is connected to your Stripe account, it's easy to give a donor a refund right from the DonorSecure dashboard in the case of duplicate charges or any other error. Please make sure that you process all refunds from the DonorSecure dashboard, vs. Stripe, to keep DonorSecure's data up to date.

  1. Go to Donations on your left menu. Find the donor by using the search bar.
  2. Once you find the donation you want to refund (make sure you double-check the date as many may appear for that donor), click on the Subscription ID for that donation.
  3. Then on the top right, click Refund. 

  4. A pop-up will come up. The amount refunded will default to the net donation amount (without the fees). Select a reason from the drop down and click Issue Refund. 
  5. Stripe will refund the customer in a few days and you'll see the update on your Stripe account. 

Please note: This is only for refunds. If your donor would like to cancel their recurring donation instead, please do not use this feature. Link them to their donor dashboard to manage their recurring donation.